Using E-Wallet Funds for Store Purchases

Using E-Wallet Funds for Store Purchases

The O2 Central Store is excited to offer this a payment option to O2 Worldwide members!  Because the store is not connected to your Back Office, funds cannot be auto-transferred between the two systems.  Therefore, if you would like to use funds in your e-wallet to pay for store purchases, we can manually issue you a store code for the dollar amount that can be spent at the online store.  Please follow the quick instructions below.  Moreover, to help you decide if this is a good fit for your situation, we have also provided some important information regarding how the store code works.

 

INSTRUCTIONS

This process was approved by O2 Worldwide  Corporate only under the terms and conditions detailed below. To safeguard member accounts, the process must adhere to the approved protocol.  No exceptions will be made.

(1) Your request MUST include: (1) your full name and phone number (must match what is on file with your distributor account); (2) your distributor account username; (3) the exact dollar amount you want deducted from your e-wallet and issued as a store code; and (4) acknowledgement that you have read the *TERMS & CONDITIONS below (include this statement in your email message: “I AGREE TO THE TERMS”). 

(2) Then email the information to store@o2central.com with the subject line “E-Wallet Store Code Request”. For the request to be processed, it must be sent from the email address on file with the distributor account from which the e-wallet deduction is to be made.

We will then coordinate with Corporate to immediately deduct the exact dollar amount you designated from the e-wallet and issue a unique store code for that same amount.  If the amount requested for deduction exceeds the amount in the e-wallet, no deduction will be made and no store code will be issued; if this is the case, we will let you know. 

*TERMS & CONDITIONS: By submitting a request for a manual e-wallet deduction, you are indicating that you completely understand and agree to these terms and fully release O2 Worldwide and the O2 Central Store  from any and all liability. It is your responsibility as the account holder to manage and track the balance in your e-wallet to ensure there are sufficient funds to cover your monthly autoship order.  We will NOT be checking your e-wallet balance for this purpose; we will ONLY be deducting the exact amount that you designate.  You take full responsibility if your e-wallet account ends up with insufficient funds to cover your next autoship order as a result of an e-wallet deduction that you requested.  Moreover, you are solely and fully responsible if an e-wallet deduction that you requested causes you to miss your next autoship payment and, as a consequence, lose out on commissions and rank advancement. 

 

FREQUENTLY ASKED QUESTIONS

When and how will I receive my store code?

Plan for the deduction from your e-wallet to happen immediately after you submit your request.  However, to ensure sufficient time for us to coordinate and process your request with Corporate, please allow a few business days to receive your store code

Your store code will be sent to the email address on file with your distributor account.  Please note, for security purposes, it cannot be sent to other email addresses nor be given over the phone, even if the distributor requests it.  To ensure you receive the email containing your code, add our email address store@o2central.com to your saved contacts and (just in case) check your SPAM folder.  If you can’t find it, let us know and we’ll re-send it.

How do I redeem my store code?

Once you receive your store code, simply browse the online store and Add to Cart the item(s) you want.  When you’ve made your selection(s), proceed to Check Out.  On the checkout screen, type your store code into the “DISCOUNT” field (located at the bottom of the cart list), then click “APPLY”, and the store code dollar amount will apply towards your cart total dollar amount. 

Each store code has a one-time use.  Each store code can only be used once and can only be applied to one transaction.  Store codes are non-refundable.

Do I have to spend the full amount of the code at one time? 

The codes do not hold a balance that can be spent over multiple transactions.  So to ensure you use up the full dollar amount, we recommend requesting a code for the exact amount or for slightly less than what you plan to spend in a single transaction.  If you use only part of the dollar value of your code and want to use the rest, please let us know, and we can check the system to confirm the amount and then issue another code that you can use for the remaining amount. 

What if I want to buy something that costs more than the amount of my code?

No problem.  If your order total is more than the dollar value of your code, you will be prompted to choose an additional payment method to cover the difference at checkout.

Can I combine multiple store codes?

Only one store code can be used per online transaction.  The shopping cart software will not automatically stack multiple discount codes at checkout.  Therefore, if you have multiple unused store codes that you want to combine, please let us know, and we can cancel the other codes then issue a new one for the combined dollar amounts.

My store code doesn’t seem to be working…what should I do?

The most common reasons why a code would not work are addressed below.  If these tips do not help, please contact us, and we’ll look into the matter right away. 

Store codes are made up of random combination of letters and numbers.  If the code has a character that looks like it could be the number zero “0” or the capital letter “o”, try entering the digits both ways.  Likewise, for the number one "1" and the capital letter "i".  FYI, store codes are not case sensitive. 

Also, each store code has a one-time use.  It is only active for one transaction.  After a store code has been applied, it becomes inactive.  So if it has already been used, it will no longer work.  Moreover, store codes do not hold a balance, so if you used only part of the dollar value of your code and want to use the rest, please let us know, we can check the system to confirm the amount and then issue another code that you can use for the remaining amount. 

I lost or forgot my store code…where can I find it?

No worries. Your code was sent to the email address from which you sent your initial request, so the quickest way to find it is to refer to that original email.  (Tip: Check your SPAM folder if your email system has a strong filter.)  Or feel free to contact us, and we’ll re-send it.  Please note, for security purposes, codes cannot be sent to other email addresses nor be given out over the phone, even if the distributor requests it.

Will my store code expire?

No, store codes do not have an expiration date.  But don’t wait to use it!  There are so many great marketing tools and branded gear that you can choose from.